Q:  How are coins earned?

A:  Coins can be earned two different ways.  The plugin default setting will award coins based on the events in Moodle, where the more users interact with Moodle content, the more coins they will earn.  We have installed a customizable cheat guard in the plugin which can moderate the number of coins generated this way.  The other setting in the plugin is to award coins based on activity completion.  When choosing this option, users will only earn coins when the criteria are met to have an activity marked complete.

Q:  How do the subscriptions work?

A: When you create an account with Motrain, you can also create separate sections.  Each section that is created has its own unique dashboard for specific users.  For example, a hosting firm can create multiple sections for the different companies they host, or a self-hosting company can create sections for multiple divisions within the company.  Each section costs $20US/month (includes 25 active users) + $0.25/month per additional active user.  An active user logs into the mobile app one or more times per month.  User permissions (access to the app) can be controlled in the plugin, and you can suspend sections at any time, where no further billing will occur.  Our payment provider is Stripe.

Q:  What can we put in the Store?

A:  Anything you know that will engage your users to complete their coursework.  Our goal was to make the gamification experience as personal as possible by connecting a web dashboard to manage Motrain specifically for your users.  We have suggested a list of items you could potentially put in the store, but the possibilities are endless!

Q:  We are a hosting firm, how can we manage this for our clients?

A:  When you sign up for an account, you have the ability to create Motrain sections for clients.  Each section has it’s own identity and is unique for each client.  Our billing system will separate each client and provide a clear invoice at the end of each month.  If you are a hosting firm, please contact us before creating an account.

Q:  We have a large number of employees, how will this work?

A:  We recommend breaking large groups of employees into smaller ones.  The size of the group will depend on the number of items you plan on making available.  Once you create an account, you can create sections with their own identity, for example, you might make different sections such as “Sales”, “Marketing”, “Finance” etc.