At Mootivation Technologies Corp., we are serious about protecting privacy. This privacy policy governs your use of the software application Motrain (“Application”) for mobile devices and the integrated web dashboard that was created by Mootivation Technologies Corp (“we”, ‘us”, “our”). The Application encourages users to interact with Moodle using gamification techniques.

What information does the Application obtain and how is it used?

User Provided Information

When a user logs into our Application, we will collect and store the following information:  Username, First Name, Last Name.  If you are assigned a dashboard user role, we will collect and store your email address in addition to a hashed password chosen by the user to gain access to this part of the Application.

Automatically Collected Information

The Application collects anonymous user metrics via Mixpanel mobile analytics. These metrics collect information on how users interact with the Application. 

Which servers are used and where are they located?

Our services are hosted on Microsoft Azure.  Our Global server is located in Toronto, Canada, and our E.U. server is located in Frankfurt, Germany.

How Information is Used

We do not collect, use, or share such information for any purposes beyond the authorized educational purposes.  We do not sell or share any information collected by our Application. The information is collected to allow users to access the Application and to allow organizations to manage the Application to suit their needs.  Student names are used to enhance social features within the Application and to allow the organization to easily monitor users, and to award coins and items.  We will use the anonymous user metrics to improve the user experience and to guide further development.

Does the Application collect precise real-time location information of the device?

This Application does not collect precise information about the location of your mobile device.

Do third parties see and/or have access to information obtained by the Application?

Only aggregated, anonymous data is periodically transmitted to external services to help us improve the Application and our service. We will share your information with third parties only in the ways that are described in this privacy statement.

We may disclose User Provided and Automatically Collected Information:

  • as required by law, such as to comply with a subpoena or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • if Mootivation Technologies Corp. is involved in a merger, acquisition, or sale of all or a portion of its assets, the organizations that hold an account with us will be notified via email and/or a prominent notice on our Application or webpage (www.motrain.com) of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

What are my opt-out rights?

You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.  You man also remove functionality of the Application by having the administrator remove the user permissions in the Moodle plugin.   

GDPR, Data Retention Policy, Managing Your Information

We process personal data as a Processor as defined by the GDPR regulations.

We will retain User Provided Information for as long as you use the Application and for 3 months thereafter the last user login.  The sole purpose of retaining this User Provided data is to save the progress the user has made in the Application. We will retain Automatically Collected anonymous information for up to 12 months and thereafter may store it in aggregate.  You have the right to request a copy of your data.  If you would like to review, update, or delete any user-provided information, please contact our Data Protection Officer (DPO) and Director Jeff Campbell by email at support@motrain.com.  Please note, we may require you to verify your identity to support these requests.

Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect the information we process and maintain through Microsoft Azure. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.  In the event of a security breach, we will notify the account holders in order to contact users within 72 hrs of discovering the breach.

Changes

This Privacy Policy may be updated from time to time for any reason. You are advised to consult this Privacy Policy regularly for any changes.

Your Consent

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. “Processing,” means using information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in Canada if you are subscribed to our Global server. If you reside outside of Canada your information will be transferred, processed and stored there under Canadian privacy standards. 

If your organization uses our Application via our E.U. server, the processing and retention of your User Provided Information will occur in Germany and not be transferred outside of the E.U., however, your anonymous Automatically Collected Information may be transferred to our Mixpanel analytics platform located in the U.S. and U.K.  Our Privacy Policy covers the use of the Application but does not cover any other related third party software and or programs.

Contact us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at support@motrain.com.