What information does the Application obtain and how is it used?
User Provided Information
When a user logs into our Application, we will collect and store the following information: Username, First Name, Last Name, Email Address. If you are assigned a dashboard user role, we will collect and store your email address in addition to a hashed password chosen by the user to gain access to this part of the Application.
If you use the shipping integration, we will collect the following contact information of the user: Company name, First Name, Last Name, Phone Number, Email Address, and Mailing Address. This information is used to generate a CSV file which is emailed to specified individuals within your organization to fulfill the redemption. The sole purpose of collecting this information is to facilitate the shipping process of physical items to users.
Which servers are used and where are they located?
Our services are hosted on Microsoft Azure. Our Global server is located in Toronto, Canada, and our E.U. server is located in Frankfurt, Germany.
How Information is Used
We do not collect, use, or share such information for any purposes beyond the authorized motivational design and gamification purposes. We do not sell or share any information collected by our Application. The information is collected to allow users to access the Application and to allow organizations to manage the Application to suit their needs. Student names and email addresses are used to enhance social features within the Application and to allow the organization to easily monitor users, and to award coins and items. We will use anonymous user metrics on our servers to improve the user experience and to guide further development.
Does the Application collect precise real time location information of the device?
This Application does not collect precise information about the location of your mobile device.
Do third parties see and/or have access to information obtained by the Application?
Only aggregated, anonymous data is periodically transmitted to external services to help us improve the Application and our service. We will share your information with third parties only in the ways that are described in this privacy statement.
We may disclose User Provided and Automatically Collected Information:
- as required by law, such as to comply with a subpoena or similar legal process;
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
- if Mootivation Technologies Corp. is involved in a merger, acquisition, or sale of all or a portion of its assets, the organizations that hold an account with us will be notified via email and/or a prominent notice on our Application or webpage (www.motrain.com) of any change in ownership or uses of this information, as well as any choices you may have regarding this information.
What are my opt-out rights?
You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You man also remove functionality of the Application by having the administrator remove the user permissions.
GDPR, Data Retention Policy, Managing Your Information
We process personal data as a Processor as defined by the GDPR regulations.
We will retain User Provided Information for as long as you use the Application and for 12 months thereafter the last user login. The sole purpose of retaining this User Provided data is to save the progress the user has made in the Application. We will retain Automatically Collected anonymous information for up to 12 months and thereafter may store it in aggregate. If you would like to review, update, or delete any user provided information, please contact our Data Protection Officer (DPO) and Director Jeff Campbell by email at firstname.lastname@example.org. Please note, we may require you to verify your identity to support these requests. Your personal information and data can also be deleted by a dashboard administrator in your organization.
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect the information we process and maintain through Microsoft Azure. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop, or improve our Application. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches. In the event of a security breach, we will notify the account holders in order to contact users within 72 hrs of discovering the breach.
If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at email@example.com.